Privacy Policy

This Privacy Policy explains how Always Ready Roadside Rescue collects, uses, and protects your information when you request or receive our roadside assistance services in the United States.

Last updated: January 6, 2026

Our commitment to your privacy

Always Ready Roadside Rescue respects your privacy and is committed to handling your information in a clear and responsible way. This Privacy Policy describes what information we collect, how we use it to provide our services, and the choices you have.

This Policy applies to information we collect when you contact us, request or receive roadside assistance, use our website, or communicate with us by phone, SMS text message, or email.

Information We Collect

We collect only the information needed to respond to your requests and provide safe, reliable roadside assistance. This may include:

  • Contact details: your name, mobile phone number, and email address.
  • Service details: description of the problem (for example, flat tire, lockout, dead battery), requested services, and any notes you share with us.
  • Location information: pickup or incident location, destination, and approximate area of service. This may include addresses or landmarks you provide.
  • Vehicle information: make, model, color, license plate (if provided), and other details needed to locate and assist your vehicle.
  • Communication records: call logs, SMS text messages, and email correspondence with our team, including the date, time, and content of messages.
  • Payment-related information: limited details necessary to process your payment, such as transaction amount and method. Full payment card data is processed by our payment processor and is not stored by us, except for limited records required for receipts and accounting.
  • Website usage information: basic technical data when you visit our website, such as IP address, browser type, and pages viewed, used only to maintain and improve site performance.

We do not intentionally collect information from children under 13 years of age. Our services are intended for adults and authorized drivers.

How We Use Your Information

We use your information only for clear, specific purposes related to providing roadside assistance and operating our business. We do not use your information for unrelated marketing or promotional purposes.

  • Responding to your requests: to receive, confirm, and manage your roadside assistance request.
  • Locating and assisting you: to identify your location, find your vehicle, and coordinate with drivers or service partners.
  • Communicating with you: to call or text you about arrival times, status updates, safety instructions, or questions about your request.
  • Service delivery and operations: to dispatch drivers, manage schedules, track completion of services, and handle support issues.
  • Billing and payment: to process payments, send receipts, and maintain accurate accounting and transaction records.
  • Safety and fraud prevention: to confirm the legitimacy of requests, protect our staff, and address misuse or suspected illegal activity.
  • Legal and compliance: to comply with applicable laws, regulations, and lawful requests from government authorities or law enforcement.

SMS & Communication Consent

When you provide your mobile phone number to Always Ready Roadside Rescue, you consent to receive SMS text messages and phone calls from us that are necessary to provide our services. These communications are strictly related to your roadside assistance requests and account-related matters.

Types of messages you may receive

  • Confirmation of your roadside assistance request.
  • Estimated time of arrival and status updates.
  • Requests for additional details needed to locate you or your vehicle.
  • Safety instructions or coordination messages from our team or drivers.
  • Follow-up messages directly related to a recent service (for example, to confirm completion or provide a receipt link).

Message and data rates may apply. Message frequency will vary based on your use of our services. For example, you may receive multiple messages while a service request is in progress, and fewer or no messages when you are not actively using our services.

How to opt out of SMS messages

You can opt out of receiving SMS text messages that we send using automated means at any time by replying STOP to a message you receive from us. After you send STOP, we may send a final confirmation message to confirm your opt-out. You may also contact us using the information in the “Contact Information” section below to request that we stop SMS communications to your mobile number.

Opting out of SMS messages may affect our ability to promptly coordinate roadside assistance, but you can still contact us by phone or email to request services.

Carriers are not liable for delayed or undelivered messages. Delivery of messages depends on your mobile carrier and network connection.

Information Sharing

We do not sell your personal information. We share your information only when it is necessary to provide our services or when we are required to do so by law.

  • Service providers and drivers: We may share your name, contact information, vehicle details, and location with tow truck operators, locksmiths, or other roadside partners who help fulfill your service request.
  • Payment processors: We share limited information with third-party payment processors to complete transactions, prevent fraud, and issue receipts.
  • Technology and support vendors: We may share limited data with companies that help us operate our website, SMS systems, phone systems, or customer support tools, under agreements that require them to protect your information.
  • Legal and safety: We may disclose information if we believe it is necessary to comply with a legal obligation, respond to lawful requests by public authorities, protect our rights, property, or safety, or protect the safety of our customers, drivers, or the public.
  • Business transfers: If we are involved in a merger, acquisition, or other business transfer, information may be transferred as part of that transaction, subject to this Privacy Policy or a similar protective policy.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect the information we collect. These measures are designed to limit unauthorized access, use, or disclosure of your information.

Despite these efforts, no method of transmission over the internet, SMS, or method of electronic storage is completely secure. We cannot guarantee absolute security, but we work to reduce risk and respond promptly to potential issues.

If you believe that your interaction with us is no longer secure, or you suspect unauthorized use of your information, please contact us immediately using the details in the “Contact Information” section below.

Your Rights

Depending on where you live and applicable law, you may have certain rights regarding the personal information we hold about you. Subject to legal limitations, these may include the right to:

  • Access the information we have about you.
  • Request that we correct inaccurate or incomplete information.
  • Request deletion of information when it is no longer needed for the purposes described in this Policy and we are not required to keep it.
  • Request a copy of certain information in a portable format, where required by law.
  • Limit or object to certain uses of your information, where applicable law provides such rights.
  • Withdraw consent to SMS messages sent using automated means by following the opt-out instructions described in the “SMS & Communication Consent” section.

To exercise any of these rights, please contact us using the details in the “Contact Information” section below. We may need to verify your identity before fulfilling your request, and some requests may be limited by our legal obligations or legitimate business needs (for example, maintaining transaction records for tax or accounting purposes).

Contact Information

If you have questions about this Privacy Policy, our handling of your information, or if you would like to exercise your rights, please contact Always Ready Roadside Rescue using the details below:

Company: Always Ready Roadside Rescue

Please do not include sensitive information (such as payment card numbers or passwords) in unencrypted email or SMS messages to us.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our practices, or applicable laws. When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically so that you understand how we collect, use, and protect your information. Your continued use of our services after any update to this Policy means that you acknowledge the updated terms.

Always Ready Roadside Rescue LLC

CONTACT & ASSISTANCE

CALL FOR ROADSIDE ASSISTANCE

FIND US ON SOCIAL

Copyrights 2026 | Always Ready Roadside Rescue LLC | Privacy Policy | Terms & Conditions